At Parijatha Info Services, we take great care in curating and delivering quality gifts and personalized items. However, we understand that there may be instances where refunds or cancellations are necessary. Please review our policy below:

1. Order Cancellation

• Before Dispatch:
• You may cancel your order within 12 hours of placement or before dispatch, whichever is earlier, by contacting our customer service team at Pjcart2026@gmail.com
• After Dispatch:
• Orders cannot be canceled once they are dispatched. Please refer to our return or refund policy for further assistance.
• Custom or Personalized Orders:
• No cancellations will be accepted for customized or personalized gifts once the order is placed, as production begins immediately.

2. Refunds

• Damaged or Defective Products:
• If the product is received in a damaged or defective condition, please notify us within 48 hours of delivery with photo or video proof. After verification, we will offer a replacement or full refund as applicable.
• Incorrect Product Delivered:
• If you receive a product different from what you ordered, we will arrange for a return pickup and dispatch the correct item or issue a full refund.
• Refund Process:
• Once approved, refunds will be processed to the original payment method within 5–7 business days.

3. Non-Refundable Conditions

• Personalized or custom-made products (unless damaged or incorrect)
• Products returned without original packaging or signs of usage
• Orders not claimed or reported within the specified time frame

4. Return Process

To initiate a return, please email us at Pjcart2026@gmail.com with the following details:

• Order ID
• Reason for return
• Photos (if applicable)

We will guide you through the return pickup (if applicable) or ask you to ship it back.

Contact Us

For any refund or cancellation-related queries, reach out to:

Parijatha Info Services Pvt Ltd.

#92,1st main , 6th cross, Narasimha Swamy layout, Bangalore- 560058

Pjcart2026@gmail.com

+919036197753

+919353506456